Privacy Policy

Discover how we safeguard your information without any tracking or the involvement of third parties.

Effective Date: 17 June 2026
Last Updated: 17 June 2026

FAQs

What information do you collect?

We collect Government-issued Documents your email, mobile number, and password to enable service use, excluding sensitive documents.

Do you track my location?

PayNGo does not collect precise GPS location data.

Do you use third-party services?

We may use trusted third-party services such as Google Analytics, Firebase, and hosting providers to improve our services.

How does the app work?

Payngo enables Malaysian users to request money transfers to Pakistan via a manual deposit system.

Is my personal data safe?

Yes, we limit data collection to essentials and maintain strict internal controls to protect your privacy.

Can I opt out of data collection?

Name, email address, phone number, transaction details, recipient details, device information, and information voluntarily provided by users

Privacy Policy for PayNGo
Last Updated: 1st April 2026

PayNGo: is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We may collect the following information from users:

Full Name
Email Address
Mobile Number
Passport Number (for identity verification purposes)
Transaction Details (deposit and withdrawal requests)
Payment Proof (such as screenshots or receipts uploaded by the user)

We do NOT collect sensitive financial information such as bank passwords, ATM PINs, or card CVV numbers.

2. How We Use Your Information

We use the collected information to:

Process deposit and withdrawal requests
Verify transactions manually
Maintain transaction records
Prevent fraud and misuse
Provide customer support
Improve our services

3. Manual Transaction System

PayNGo operates as a manual remittance facilitation platform.

Users send payments via bank transfer or QR methods
Users upload payment proof, submit application
Our team manually verifies each transaction
Account balance is updated after successful verification

PayNGo does NOT provide automated wallet, banking, or financial services.

4. Identity Verification (KYC)

To ensure security and prevent fraud, we may collect identity information such as Passport Number.

This data is used only for verification purposes
Access to this information is restricted to authorized personnel
We do not share this data with unauthorized third parties

5. Data Sharing

We do NOT sell, rent, or trade your personal information.

We may share data only:

If required by law
To prevent fraud or security threats
We retain user data only as long as necessary for service and legal purposes”

6. Data Security

We take reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

7. User Responsibility

Users are responsible for providing accurate information. Any misuse of the platform may result in suspension or termination of the account.

8. Your Rights

You have the right to:

Request correction of your personal data
Request account deletion
Contact us regarding privacy concerns

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page

10. Account Deletion

Users may request deletion of their account and personal data by contacting support@payngo.site.
Upon successful verification, account information will be deleted unless retention is required by applicable laws, regulations, or fraud prevention requirements..

11.Important Disclaimer

PayNGo is a technology platform that enables users to submit and track transaction requests through a simple and secure system. PayNGo is not a bank, licensed remittance company, or financial institution.

All transaction requests are reviewed and processed manually after verification.

12.Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Vortex Digital Solutions Pvt.Ltd

Gujranwala, Pakistan

📧 Email: support@payngo.site
📞 Phone: +92 3416161374

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support@payngo.site

+923416161374